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91㽶Ƶ

Global Solidarity for Patient Safety

The World Health Organization introduced World Patient Safety Day in 2019, calling for concerted action by all countries and international partners to improve patient safety.

91㽶Ƶ is joining that call. We’ve led the charge for improving patient safety and quality of care through the accreditation of health care organizations and certification of clinical programs for more than 70 years. Today, we continue that work in the United States and 76 countries.

A Message From Our President and CEO

We are all patients. And when we are patients, we want our voices to be heard. In that spirit and in recognition that when the patient’s voice is heard, care is safer, 91㽶Ƶ asks all our accredited organizations and partners to join us in recognition of this year’s World Patient Safety Day theme and “Elevate the voice of patients!”
Dr Jonathan Perlin.

All Joint 91㽶Ƶ Enterprise Staff Play a Role in Improving Patient Safety

Hear from Joint 91㽶Ƶ Enterprise employees on how they are striving for patient safety within their work.
Carman R. Vincent

Carman R. Vincent

RN, BSN, MAEd, Hospital Surveyor, 91㽶Ƶ
Melany Williams

Melany Williams

MBA, MT(ASCP), Laboratory Surveyor, 91㽶Ƶ
Suzanne Gavigan

Suzanne Gavigan

MSN, CRNP, CPPS, Director, Office of Quality and Patient Safety, 91㽶Ƶ
Francine Westergaard

Francine Westergaard

RN, MSN MBA, Principal Consultant, Joint 91㽶Ƶ International
Jack Gorero

Jack Gorero

MA, BSN, RN, CNML, Hospital Surveyor, 91㽶Ƶ
Austin Floistad

Austin Floistad

Senior Account Executive, 91㽶Ƶ
Nicole Hentges

Nicole Hentges

Project Director, Human Resources, 91㽶Ƶ
Rocky Ephraim

Rocky Ephraim

Associate Director, Diversity, Equity and Inclusion, 91㽶Ƶ
Michael Nagy

Michael Nagy

MD, Surveyor, 91㽶Ƶ
Gwendolyn C. Godlock

Gwendolyn C. Godlock

DNP, RN, CPHQ, Surveyor, 91㽶Ƶ
Terryl Kendricks-Howell

Terryl Kendricks-Howell

RN, MSN, Hospital Surveyor, 91㽶Ƶ
Stephen M. Yoest

Stephen M. Yoest

MD, MSA, Surveyor, 91㽶Ƶ

Engaging Patients for Patient Safety

According to the World Health Organization, one in ten hospitalized patients worldwide experience harms, such as medication errors, health care-associated infections, unsafe surgical procedures, among others. In addition, half of all safety incidents are known to be preventable.

This year’s World Patient Safety Day theme is “Engaging patients for patient safety,” recognizing the crucial role patients, families and caregivers play in the safety of healthcare.

,,We are all patients – and all healthcare organizations share in the responsibility of providing safe, high quality and equitable care for all.,,

Jonathan B. Perlin, MD, PhD, MSHA, MACP, FACMI - President and Chief Executive Officer - 91㽶Ƶ Enterprise

Patient Engagement Resources

Read the blog posts for updates on Joint 91㽶Ƶ initiatives and thought leadership from our health care experts.

Become a CHAMPION for Patient Engagement

When Hospital Nurse Surveyor Jack Gorero meets with healthcare organizations, he often shares with them the acronym CHAMPION. CHAMPION outlines how providers can advocate for better patient engagement.

Nurses Are Uniquely Qualified to Drive Safety and Quality Initiatives

Celebrating the role of the nurse in improving safety and quality of care.

Diagnostic Overshadowing Worsens Health Disparities

Diagnostic overshadowing—defined as the attribution of symptoms to an existing diagnosis rather than a potential co-morbid condition—has been a problem for decades and is only recently getting the attention it deserves.

91㽶Ƶ’s Speak Up™ program urges patients to take an active role in preventing health care errors by becoming involved and informed participants on their health care team.

Speak Up to Prevent Serious Illness

This patient education campaign focuses on the importance of seeing your healthcare provider for preventive care—not only when something is wrong—to prevent serious illness.

Speak Up About Your Care

This patient education campaign encourages patients to speak up and be active participants in their health care.

Speak Up Against Discrimination

This patient safety campaign from 91㽶Ƶ focuses on what rights patients have and what they can do if they feel they are being discriminated against and receiving substandard care.

Ongoing Quality & Safety Priorities

91㽶Ƶ continues to support providers as they tackle some of the most challenging ongoing quality and safety issues.