to main content Our Priorities | 91㽶Ƶ


At 91㽶Ƶ, we believe we have an ever-greater responsibility to do good in the world. We are committed to operating every part of our business in ways that are responsible and sustainable, while continuing to advance progress across the industry’s most pressing quality and safety challenges. Our guiding principle is to work with health care providers to translate intent into action, realizing a more promising tomorrow, together.

Ongoing Quality & Safety Priorities

91㽶Ƶ continues to support providers as they tackle some of the most challenging ongoing quality and safety issues, including:
Our vision is that all people always experience safe, high-quality healthcare. Today however, healthcare quality and health outcomes are often worse for racial/ethnic minorities, women, people living in rural communities, people with disabilities, those living in poverty, people with lower educational attainment, and other historically marginalized groups.

Environmental Sustainability

Extreme heat, poor water quality, flooding, wildfires, air pollution and other unexpected environmental events are making people sicker and escalating the cost of providing care. Events such as these exacerbate chronic cardiac, respiratory, and other conditions, and the increasing severity of climate-based events directly affects healthcare organizations’ operations as they react to these events and face disruptions in care, challenges in patient safety and managing unexpected costs.

If healthcare worldwide was its own country, it would be one of the top five largest carbon emitters on the planet.

To help healthcare organizations with sustainability, we have developed two resources specifically aimed at reducing emissions, the Sustainable Healthcare Certification Resource Center and the Sustainable Healthcare Certification program.

COVID-19 exacerbated the global shortage of health care workers and the challenges they face — including accelerated rates of burnout and other mental health crises. As shortages of health care workers continue, creating strain on these professionals, quality and safety risks often rise. 91㽶Ƶ is doing its part to address contributing factors of burnout such as overly burdensome administrative requirements. In that spirit, we are pleased to announce that 91㽶Ƶ is beginning a review of all our “above and beyond” requirements, those that go beyond CMS’ Conditions of Participation (CoPs) and are not on crosswalks to the CoPs.

,,Just wanted to say 'thank you', from a person focusing upon both clinician wellbeing and patient safety, this is a big win. Thank you very much for the forward thinking of your CEO, from a Human Factors/Ergonomics point of view. In particular Macro (Organizational) Ergonomics, relief in the right direction. Distilling to what really matters as there is no extra time for anyone in healthcare, and every single person from administration to clinician and staff is overwhelmed with excessive expectations.,,

Michael R. Privitera, MD, MS - Professor Emeritus of Psychiatry - University of Rochester Medical Center

The ultimate outcome is to eliminate standards and elements of performance that don’t add commensurate value. Stay tuned for updates on our progress.